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Last month, my family and I traveled to Lexington, KY to visit a family member. I never knew "Lex" was the world capital of horses! There are blue horses everywhere on signs and statues. I first noticed it at our hotel, the Holiday Inn Express.
Anyway, I wanted to make a note about the remarkable hospitality by the staff, that earned my business as a new member. They had a great looking facility and pool house. The beds were the most comfortable I've ever been on. The housekeeping crew were well groomed and polite. There were toiletry items at the front desk, if needed. The dining room and breakfast were fully stocked and hot. The lady even asked me as I sat on the couch if I had any breakfast yet before she started cleaning up (I had not). They opened the pool house early upon request. I could go on. At check out, the manager personally asked me about my stay and, finally, as I was stepping away, if I would like to look at the membership benefits. By that point, I was so impressed I couldn't say no. They were adding value to my stay at every turn. So, for the first time ever, I became a hotel chain member. What are you and your organization doing to add tremendous value to your internal and external customers??
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Nate StultsMy blog covers several areas of life on a deeper level. Archives
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